CANCELLATION AND REFUND POLICY

• Notices of cancellation are not effective until written notification is received by the
  Sydney College of English (SCE). All refunds are in Australian dollars.
  
  
• If you must withdraw from a course because the Australian Government will not
  issue you with a visa, tuition fees will be refunded in full on presentation of the
  letter from the relevant Australian authority stating that the visa application has
  not been successful.
  
  
• If you withdraw from the course for any other reason and notify the SCE in writing
  28 days or more before the course begins, 90% of tuition fees will be refunded.
  
  
• If you withdraw from the course less than 28 days before the course begins, an
  amount no greater than 8 weeks tuition fees will be retained by SCE.
  
  
• In such cases, any refund will be made within 4 weeks of written notification of
  withdrawal from the course as per ESOS Act 2000 Sections 28.3 & 29.4.
  
  
• If you withdraw after you have started your course, no fees will be refunded.
  
  
• A cancellation fee will apply if less than 4 weeks notice is given for cancelling
  homestay, either before the course starts or after the course has started.
  
  
• In all cases above, the enrolment fee, the accommodation placement fee and other
  service fees are not refundable. Bank charges are deducted for refunds made by
  bank draft or electronic transfer.
  
• SCE adheres to the policy of refunding fees to the person who originally paid the
  fees. However, in cases of extreme hardship SCE will consider onshore refund
  payments. In either case this is determined at the discretion of the Principal
  Executive Officer.
  
  
• Tuition fees are not transferable.
  
  
• If SCE cancels any course before its commencement, course monies will be
  refunded in full within 2 weeks of notification of cancellation as per the
  ESOS Act 2000.
  
  
• If SCE terminates any course after the course commencement date, SCE will
  arrange for the transfer of the student to another institution offering a similar
  course at no extra expense to the student or course monies will be refunded within
  2 weeks of notification of termination as per ESOS Act 2000.

Grievance Statement

• SCE has in place appropriate arrangements for independent grievance dispute
  resolution. However, these dispute resolution processes do not circumscribe your
  right to pursue other legal remedies. By signing the SCE enrolment form, you agree
  with SCE’s enrolment, cancellation and refund policies but this does not remove
  your right to take further action under Australia’s consumer protection laws.

SCE Privacy Statement

• For all students visa holders, information provided by the students to SCE may be
  made available to Commonwealth and State agencies and the Fund Manager of
  the ESOS Assurance Fund, pursuant to the ESOS Act 2000 and the National Code.
  SCE is required under this act to report to the relevant government department
  certain changes to a student visa conditions relating to attendance or satisfactory
  academic performance